Contact centers have transformed dramatically over the past years. With the advent of cloud technologies and the increased focus on customer experience, contact centers have evolved from being merely call-taking centers into one of a business’ best brand ambassadors, helping companies build and nurture customer relationships.

For SMEs and startups and even more established businesses with seasonal demands, however, running an efficient contact center can be difficult. Aside from hiring and training agents, there’s also the challenge of investing in the right tools and technologies. It is often too costly and complicated.

With KallFly, this doesn’t have to be the case.

Redefining Customer Care

KallFly is not a traditional call center. Instead, we take away the cost and complexity of managing contact centers by connecting businesses to experienced contact center agents via our on-demand virtual contact center marketplace. Think of us as the oDesk or 99designs–but for freelance contact center agents.

We cater to small businesses and startups who want to outsource their contact center services but are clueless on where to begin, as well as to more established companies with surge or seasonal campaign demands. Getting started with KallFly is easy. Simply sign up, post your job order, and review, hire, and train agents to take your customer service performance to the next level!

With KallFly’s simple and straightforward approach and reliable platform backed by our SIP and WebRTC-based VoIP infrastructure, businesses can:

• Have access to a pool of experienced and qualified contact center agents
• Benefit from a secure, scalable, and flexible virtual contact center solution
• Take advantage of our dynamic pricing
• Eliminate the costs associated with running a brick & mortar call center
• Keep up with a company’s evolving needs and the ever-changing expectations of customers

Reap the Most from Your Contact Center Investment

KallFly does exactly what you need when you need it–to handle calls on the fly! We invite you to learn more about our solution, explore the full suite of our contact center capabilities, and see how we help businesses of all sizes solve their contact center and customer service needs. Get in touch with our team today. We are here to help.